Frequently Asked Questions

All payments are processed through secure, encrypted channels using top-tier payment gateways. Nexora Recovery never requests payment through unverified platforms or cryptocurrency wallets for service fees.

Yes, we accept major cryptocurrencies including Bitcoin and Ethereum for certain services. All crypto payments are documented and confirmed on-chain before any work begins.

Yes, recurring billing can be arranged for monthly services or long-term cases. Your dedicated case manager will walk you through the options during your initial consultation.

You can upload your documents via our secure client portal. Simply email us at info@nexorarecovery.com to receive your personal portal access link after your initial consultation.

Yes, all files are encrypted and stored securely with restricted internal access only. We operate under strict data protection protocols and your documents are never shared without your explicit consent.

Typically we need: transaction receipts or bank statements, any communication with the scammer (emails, messages), screenshots of the platform used, and any identification you provided to the fraudulent service. Your case manager will provide a full checklist.

Refunds are considered on a case-by-case basis, depending on the progress and agreement terms. We are transparent about expected outcomes from day one — we will never take your case if we believe it cannot succeed.

Timelines vary significantly by case type. Chargeback cases can resolve within 30–90 days depending on card network deadlines. Crypto tracing and international cases may take longer. We provide realistic timelines after reviewing your specific situation.

We never guarantee results — anyone who does is likely a scammer themselves. What we guarantee is transparency, expert effort, and honest upfront advice. If your case does not qualify, we will tell you before you spend anything.

We use industry-standard security protocols and SSL encryption to ensure your data is safe at all times. Our internal systems are access-controlled and regularly audited.

Never. Your information is not shared with any third party without your explicit written consent, except where legally required to engage with law enforcement or financial institutions on your behalf.

We operate with full transparency — no pressure tactics, no hidden fees, and no upfront promises of guaranteed returns. We never cold-call victims. All our contact details are published openly and our team is available to verify credentials at any time.

Yes, each case is assigned a personal case manager who will be your direct point of contact throughout the entire recovery process. They provide regular updates and answer all your questions.

Your case manager will provide regular updates at meaningful milestones, or on a scheduled basis agreed at the start of your case. You can also contact them directly at any time for a status update.

Our support team is available 24/7 including public holidays via email and our contact form. Case managers operate during business hours (Mon–Fri, 9am–6pm GMT) with out-of-hours emergency support available.

You can reach us via our contact form, by phone at +44 7592 114169, or by emailing info@nexorarecovery.com. We aim to respond to all enquiries within 24 hours.

Unfortunately recovery scams (sometimes called "double fraud") are common. Yes, we can help. Contact us with full details of what happened and we will conduct a free initial assessment of your options.